Privacy Policy

1. Introduction

Welcome to Safar Silsila Travel Agency ("we", "our", or "us"). We are dedicated to delivering extraordinary travel experiences across Pakistan's Northern Areas and beyond, while safeguarding the personal privacy of our guests, website visitors, and clients.

This Privacy Policy outlines how we collect, process, store, and protect your personal information when you use our website (www.safarsilsila.com), book tour packages, or communicate with our travel consultants.

2. Information We Collect

To provide seamless tour logistics, transportation, hotel reservations, and visa processing support, we may collect the following categories of information:

• Personal Contact Information: Full name, email address, phone/WhatsApp number, nationality, and emergency contact details.
• Booking & Travel Preferences: Tour dates, package category, hotel class preference, transport type, dietary restrictions, and special health or accessibility requests.
• Passport & Visa Documentation: For international travelers requesting Pakistan e-Visa invitation letters (LOI) or government security clearances, we collect passport bio page scans, flight itineraries, and photo documentation as required by official immigration authorities.
• Technical & Analytical Data: IP address, device type, browser settings, and page interaction history to enhance site navigation and security.

3. How We Use Your Information

We strictly utilize your data for authorized travel operations including:

• Processing tour reservations, hotel bookings, and vehicle rentals.
• Issuing official booking confirmation vouchers and invoices.
• Providing 24/7 customer support before, during, and after your trip.
• Obtaining necessary tourist permits and security passes for restricted northern routes (e.g., Astore, Minimarg, Deosai).
• Improving our website performance and tailoring custom itinerary proposals.

4. Data Sharing & Third-Party Partners

We do not sell, rent, or trade your personal data to any third-party marketers. We only share essential details with trusted operational partners required to fulfill your itinerary:

• Partner hotels, resorts, and glamping sites for room reservations.
• Licensed local mountain guides, jeep drivers, and transport operators.
• Official government immigration and tourism security departments for visa invitation issuance (LOI) and regional travel permits.

5. Data Security & Storage

We deploy industry-standard SSL encryption, restricted administrative access, and secure cloud storage protocols to protect your personal information against unauthorized disclosure, alteration, or access.

6. Your Rights

You maintain full rights to review, update, or request deletion of your personal data stored with Safar Silsila. If you wish to correct your information or unsubscribe from communications, contact us at safarsilsila@gmail.com.

7. Contact Us

If you have any questions regarding this Privacy Policy or data security, please reach out to us:

Safar Silsila Travel Agency
Islamabad Office: Office # 9, First Floor, Aslam Business Square, FECHS E-11/2, Islamabad
Karachi Office: Building #7c Street-3, Office No 2, Badar Commercial, DHA Phase-V, Karachi
Phone / WhatsApp: +92 311 1145456
Email: safarsilsila@gmail.com